Because We Care
At Seasonal Online Shopee, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Returns and Refunds:
If you’d like to return any product purchased on Seasonal Online Shopee, the return period is 14 days from the date of delivery. We will only accept unopened and unused products for return.
No returns will be accepted without the customer has obtained a return authorization.
All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted.
All products must be returned in their original packaging with the original receipt and an explanation of the reason for the return.
Refunds will be denied for any product returned not conforming to the above-mentioned conditions.
We will refund 100% of the purchase price for returns that meet the above conditions.
For returns after the 14 day period, we will refund the purchase price of the product(s) minus a 15% re-stocking fee (of the total product(s) purchase price) up to 90 days from the date of purchase.
Returns are not accepted after 90 days from the day of purchase.
Seasonal Online Shopee will not pay for return shipping – customers are responsible for the cost of returning the product(s). Shipping fees will only be covered if the return is the result of a shipping error due to Seasonal Online Shopee. We will not accept COD shipments.
For returns that meet the above criteria, you can expect a refund within 14 days of the date that we receive the product(s) from you.